At SRG Traders, we aim to supply quality products and reliable service. This policy explains how returns, replacements, cancellations and refunds are handled for purchases made through srgtraders.com.
Please contact us within 7 days of delivery if you receive:
Provide your invoice or order number, a description of the issue and photographs where possible. Hidden defects discovered later will be assessed under the applicable warranty and consumer rights.
For a change-of-mind return approved by us, products must be unused, uninstalled and in their original condition, with packaging, accessories and proof of purchase.
These conditions do not automatically exclude valid claims for defective, damaged or incorrectly supplied products. Please contact us before returning any item so we can provide suitable return instructions.
Change-of-mind returns are not accepted for products manufactured, cut, fabricated or ordered to your approved requirements, including:
If these products are defective, damaged on delivery or differ from the agreed specifications, we will assess the issue and provide an appropriate remedy.
Returns are generally not accepted for damage caused after delivery by improper storage, handling, installation, misuse or unauthorised alterations. This exclusion does not apply to damage caused by SRG Traders or its appointed installation team.
Please inspect products on delivery and report visible damage or shortages promptly. A delivery acknowledgement does not remove your rights regarding hidden defects.
After assessing a valid claim, we will arrange a suitable replacement, repair or refund, as appropriate and subject to applicable consumer rights.
Approved refunds will be initiated within 7–10 business days after the necessary assessment and, where required, receipt of the returned product. Refunds will normally be made to the original payment method. Bank or payment-provider processing may take additional time.
Store credit will be offered only with the customer’s agreement.
Where the return results from a defective, damaged or incorrectly supplied product attributable to us, SRG Traders will bear reasonable return transport costs.
For an approved change-of-mind return, the customer will bear return transport costs. Any applicable deductions will be explained before the return is agreed.
Contact us as soon as possible to request cancellation.
Standard orders may be cancelled before dispatch. For customised or special orders, cancellation depends on whether procurement, cutting, fabrication or production has started. Any deduction will be limited to reasonable, documented costs already incurred and disclosed to the customer, subject to applicable law.
If SRG Traders cannot fulfil an order, the amount paid for the unfulfilled portion will be refunded.
Manufacturer warranties apply where provided. We will assist customers with eligible warranty claims.
For installation or project services, refunds and rectification will be assessed according to the agreed scope, work completed and nature of any service deficiency.
Nothing in this policy limits rights or remedies available under applicable Indian consumer protection laws.
For return, replacement, cancellation or refund requests:
SRG Traders
Phoenix Bay, Port Blair, South Andaman
Phone: +91 8001 322 444 / +91 9434 281 641
Website: https://srgtraders.com